Shipping/Handling Cost inside US
Customers inside of the US are in the cost at check out. You will not be billed for more shipping cost. Handling fees are worked into the shipping costs.
Handling Costs- Are paid due to the cost of getting your package ready for shipping.
Shipping Cost Outside of the US
Shipping cost that you pay at checkout are set for US customers only.
Shipping cost outside of the US will cost more.
When you check out, shipping cost that you pay at that time are for US customers, that amount will be subtracted from the total shipping cost. MOST packages run around $22.50 to ship outside of the US.
Also, please keep in mind that we have no control on how fast your order will get to you when it’s shipped. We have no control over the mail service or if the order is held over in customs. There is nothing we can do once the product is mailed to you. All we know is what is supplied to us by using the tracking number we give to you.
No refunds will be given if your package is still in the delivery status or in customs. If the product is mailed back to us, we will then contact you to make sure the address you entered in to the ordering system is correct. If the address is wrong and the error on the address was on your part, YOU will need to pay the shipping costs again. Please note, shipping information is pulled off the information you put in at the time of your order.
If you have any questions, please feel free to contact us BEFORE you purchase an item.
We Do What We Can!
We do what we can to keep shipping as low as we can! I don’t like to pay shipping cost, so I am sure you don’t as well. But the cost goes in to making sure your items are safe when shipped.
Guarantee
After you have purchased one of our products, there could be a 2 week delay on shipping your product because we put you on a build list and work from the top of the list to down. Depending on when you placed the order, it could take around 2 weeks or more. We do guarantee you will have your order within 3 weeks. We will guarantee our products for 30 days after the shipping date. If you are outside of the 30 days we will do what we can to help you fix the product or if needed, you can mail the product back to us for repair but you will be reasonable for the shipping cost to and from our shop.
You have 5 days to test the product starting on the delivery date. If you do not like our product, send it back and you will be refunded the cost of the product. NOTE. Shipping/Handling costs will not be refunded.
If parts are needed to repair your product, we will make contact with you and give you the total cost of the repair before we do any work on the product. If you agree to the repair, we will then send you an invoice for the total amount of repair cost and shipping cost to return the item to you.
Any product that is damaged in shipping must be reported to us within 48 hours of the delivery date. If you report it longer than the 48 hours, then shipping costs may not be refunded to you.
Returns
If you want to return the product within the 30-day limit, you will need to pay for shipping and the item must be in working condition as it was when it was shipped to you.
If the product is damaged in shipping, then you have 48 hours after the delivery date to report it to us. If you report the product damaged and you are outside of the time frame and you want to return the product, shipping costs will NOT be refunded to you, only the cost of the product.
You have 5 days to test the product starting on the delivery date. If you do not like our product, send it back and you will be refunded the cost of the product.
We will not issue any refunds if your order is still within the three (3) week time frame after you have placed your order. We will in some cases but a conversation must happen with you and Iracingiflag and not by a 3rd party.
We also will not refund any costs on custom made Visual Flag Stands that have names, or logos printed on the base.
NOTE. Shipping/Handling costs will not be refunded. If your return is outside the 30 days, please see above statements under “GUARANETEE”.
Exchanges
If you are with in the 30-day return time. You may elect to do an exchange for your product.
We will send you a new product along with a return shipping label.
We MUST mail the product you are exchanging back to us within 15 days of the new product being shipped to you. If we do not get the exchanged product back, you will then be invoiced for the price of a new product plus shipping costs by PayPal.